Term and Conditions
- Maintenance service will be provide by our team within 12 hours. Burn and damage parts will be only cover under comprehensive Plan (B) not applicable for non-comprehensive AMC.
- All the License Paid software will be provided by Client only. Our engineer will not install any unlicensed software on your machines. (Note: we will not help for any piracy spreading)
- We shall not be responsible for repair of damage or malfunctions of system due to accident, or use of non-standard electrical power, dust air conditioning, if repaired the customers has to bear the cost of spares.
- Replacement of All Parts (all spares) consumables parts printer head, dvd drive, keyboard, switches, hard disk media, CRT, cabinet, Adaptor, Plastic Parts. Shall be charged extra as they are not covered under any type plan.
- Customers will needs to hand over the systems in perfect working conditions to VPIT Solutions. If systems are not in good conditioned all the spare parts and maintenance will be chargeable extra.
- Payment for AMC services will be paid in Advance. For any Product purchases 50% advance shall be paid to VPIT Solutions.
- If any major crashed in computer system due to virus attack will not covered under AMC Repair and damage cost will be paid by customer.
- Under Annual Maintenance Contract (AMC) maximum 5 visits will be free after that all charges will be paid.
- Under AMC contract all New Systems add-on will be charges extra under same AMC Plan.
- Every year Annual Maintenance Contract (AMC) charges will be revised. We expect similar increments for us, which is company paying to their employees.
- If Computer /Laptop numbers are more than 50 units we will allocate a dedicated Engineer who will one point of contact.
- The System under our AMC will carry a sticker with Serial /Asset code, Our Telephone no for your easy to get solutions.
- Contract can be terminated by either side by giving Two months’ notice in advance.
Assuring you, we will deliver our best services and attention.
Our team will work like your team and our collaboration will help both the companies.
Social Responsibility: We hire most of our team members who are un-employed from long. Our senior team is experienced who help new team mates. We have structure for knowledge sharing.